For orders within Australia we charge a flat rate of $11. Orders will be sent within two business days of processing your order. Orders are sent during business hours between Monday to Friday. Purchases made on weekends or public holidays will be processed on the following business day.
All Australian orders are shipped via Australia post. Shipping is not covered by insurance. Once your order has been processed you will receive an order confirmation via email with your tracking number.
How much is shipping? Standard delivery service $11 Australia wide.
How long will my order take? 2-4 days delivery to all major cities in Australia. If your order is placed over the weekend, it will be dispatched on the Monday. Please allow an extra 24 hours processing time on public holidays.
How do I track my order? Once your order is dispatched, you will receive an email containing your tracking number which will allow you to see how close you are to receiving your package.
Australia Post will require a signature upon delivery of your parcel. Delivery may be signed for by anyone at the nominated delivery address. If this cannot be achieved, the driver will leave a delivery card at your nominated delivery address detailing how and when the delivery can be collected.
If the parcel is not collected or returned to Cowboy Odyssey, re-sending this parcel to your nominated address will incur an additional $11 AUD standard shipping fee.
International shipping is available, costs and time frames vary. Costs vary based on the number of items purchased, total cost of order and the destination country. If you would like to place an order with us, please contact us at firstname.lastname@example.org to discuss purchase and delivery options available to you.
International orders are sent using DHL Express, which offers full tracking from despatch to delivery. The shipping time is 2 to 6 business days, which varies from country to country. However, these delivery times are estimates only and unforseen delays in shipping during peak times may occur.
Please ensure a safe delivery address is provided as Cowboy Odyssey cannot be held responsible for stolen parcels or parcels delivered to the incorrect address (where an incorrect address was provided).
A final shipping cost will be automatically calculated when completing your purchase at the online checkout, based on the delivery address. All shipping charges are non-refundable. If shipping to a business address please include name of the business and full address in the shipping information upon checkout.
Duties & Taxes
Please note that all international orders may be subject to local charges. Any and all customs or import duties are charged once the parcel reaches its destination country and are to be paid for by the recipient. As customs policies vary between countries, we strongly recommend checking your local customs advisory website prior to placing an order to see what charges may be payable. If purchasing outside of Australia, Australian GST will be removed at time of checkout.
If duties and taxes apply, you will be contacted on your nominated phone number and be requested to pay such fees.
Cowboy Odyssey cannot be held responsible for any customs taxed charged, such fees are the responsibility of the customer and must be paid within the time requested by DHL.
Failure to pay any duties or taxes in the required timeframe will result in your parcel being returned to Cowboy Odyssey and a redelivery fee equivalent to the initial postage charge will be payable to resend the package. Please ensure a suitable contact phone number is provided at the time of ordering to ensure DHL can contact you for any relevant customs requirements. Please note that emails are not available for customs notifications.
Track my order
Once your order has been despatched, you will receive an email detailing the package tracking number and a link to track the delivery via DHL.
Authority to Leave
We strongly suggest selecting a business address that is occupied between the hours of 9am to 5pm Monday to Friday as your nominated delivery address. While our couriers will make every attempt to contact you if you are not present at your nominated address at the time of delivery, your parcel will be left in the safest location possible in the event we can’t reach you. In this instance, we do not accept liability for lost or damaged items.
DHL requires a signature upon receipt of delivery. This will be attempted two times with a delivery card left with each attempt. If the courier on the second attempt cannot contact you, you will incur their fee of redelivery, or package will be taken to their depot. Should you not pick up the package from the depot within 7 days, or you do not make contact, the item will be returned to Cowboy Odyssey as undeliverable and you will be notified. Re delivery will be charged should you confirm you would like re-delivery of the package to you again.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return contact us at email@example.com. You will receive instructions on how and where to return your package. Returns are at the cost of the customer. Items sent back to us without first requesting a return will not be accepted. We cannot accept returns on sale items.
You can always contact us for any return questions at firstname.lastname@example.org.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.`